How will I make reservation? Do I need reservation?

We request to make reservation by website or phone call.Web reservation is convenient!! Please try it.
Even on the day you can process renting a Kimono, but there is a possibility that we can't meet your offer or make you wait up to the condition.
We recommend to make an early reservation as much as you can.

Web Reservation From Here (to Reservation Site)

Where will be the nearest station?: Gion-shijyo station of Keihan line is the nearest station. It will take 2 minutes on foot from station to our store.

Access to our store

Q: Is there a parking lot? I want to go by a car.: We don't have a parking lot. But there is a coin-operated parking lot. Please use it.

Map of coin-operated parking

Can we make a reservation by many people?: It's OK. But please call and inform us beforehand.
If it's more than 5 people, please be sure to make a contact beforehand for arrangement of dressers and an adjustment in time.

Can I change the date, time and contents of the reservation?: It is possible if you make phone call to us by 2 days before on the reservation date.
But there is possibility that we can't meet your request up to the contents of request. We appreciate for your understanding.

Until when should I make a contact for cancellation?: We accept the cancellation for free until 2days before the reservation date.
We will charge 50% on a day before the reservation date and 100% on that day.

Is there a cancellation fee?: Rental reservations can be canceled free of charge up to two days before the reservation date (two days before).
For cancellations made on the day before or on the day, a cancellation fee of 50% the day before and 100% on the day will be charged.

How long will it take?: It takes about 30 minutes from choosing a Kimono and fitting. If you request hair setting it takes about 1 hour all in all.

Is there a Kimono for tall or short person?: We prepare various sizes of kimono from short to tall. Please let us know ahead if you require extra large size.

Is the dresser a woman or a man?: Professional female dresser will do fitting.

Can you do fitting for pregnancy woman?: We are so sorry but we can't provide fitting for pregnancy woman.

Until what time can we use the renting Kimono?: The dead line of returning the kimono is 6:30pm on that day.

What will happen if I will over the dead line?: We will charge ¥1,000 as an arrears.

I am short hair. Is it possible to order a hair setting?: If your hair has certain length it is possible to do hair setting. If you feel uneasy, please contact us before making reservation.

I have my own hair accessory. Can I bring it?: Yes, it is possible. You can use both of yours and ours.

If it is very cold on that day, can I order the fur and the Haori (short coat) on that day?: If there is a stock on that day, it is possible. (Optional charge)

Is it possible to chose the hair accessories regular one or branded one on that day?: If there is a stock on that day, it is possible. (Optional charge)

How long will it take to do a hair setting?: Usually, it takes about 20 minutes.

When should I pay?: Please finish payment before you depart from our store.

Can I use a credit card for payment?

Yes, you can use all sorts of credit cards.

Can I borrow an umbrella (For rain or sunshade): We can provide a Japanese umbrella. (Optional charge ¥1,000)

What should I do if I make a mess on a Kimono?: If it is a general mess, please return the Kimono as it is.
If you make a hole with fire or big damage we will charge another amount.